We love connecting with our customers! Whether you have questions about our handmade dresses, size selection, custom orders, shipping updates, returns, or general inquiries, our team is always here to assist you.
Get In Touch
Email: support@elirelle.com
Service Hours: 9:00 AM – 6:00 PM (GMT+8), Monday – Friday
Response Time: We reply to all valid inquiries within 24 business hours.
Common Support Topics
• Order status, processing time, and shipping tracking
• Size recommendation and custom size requests
• Custom dress design, color changes, and personalized requests
• Return, refund, and exchange inquiries
• Product quality issues or damaged order assistance
• General cooperation and wholesale consultation
Note
Please provide your order number and detailed question when contacting us for faster and more accurate support. We do not offer weekend or holiday customer service, but we will respond to all pending messages once we resume work.