Product Details
Product Description:
We've redesigned this gown, creating a long-sleeved, sheer mesh neckline, floor-length wrap-style mermaid gown with a slit. Available in five classic solid colors, it's crafted from a soft, stretchy matte knit fabric. Its clean, flowing charm pays homage to timeless haute couture gowns on the red carpet, exuding a mature, elegant allure and understated luxury, perfectly accentuating a woman's curves. The gown is made from a smooth, high-stretch knit fabric with excellent drape and shaping. The sheer round neckline is paired with long, sheer sleeves, a sweetheart neckline, a cross-pleated wrap-style waist, a thigh-high front slit, and a floor-length mermaid skirt, perfectly blending minimalist, sexy tailoring with sophisticated evening gown aesthetics. This gown features a fully fitted, shaping bodice, with horizontal pleats at the waist that accentuate curves. A seamless, one-piece sweetheart neckline lining lies beneath the sheer mesh, while the high front slit allows for graceful movement, and the floor-length mermaid skirt elongates the figure, showcasing a captivating silhouette.
Product Highlights:
- This off-white crepe mermaid midi gown, adorned with 3D floral details, perfectly embodies sophisticated modern European urban evening elegance, making it ideal for civil weddings, upscale cocktail parties, and bridal receptions. Crafted from premium medium-weight matte crepe fabric, the gown boasts clean, flowing lines without being stiff, and its soft off-white hue is non-reflective, flattering all skin tones. Signature haute couture details include: an asymmetrical one-shoulder cut with a single fitted short sleeve; hand-applied, layered rose appliqués arranged diagonally at the shoulders and hips; a seamless, wide, high-waisted design that cinches the waist; and a slightly flared, knee-length mermaid skirt for a light and airy feel. The high waist naturally elongates the legs and upper body, making it ideal for urban elopements, daytime weddings, and upscale charity galas.
- This crepe floral mermaid gown combines sculptural elegance with all-day comfort. The single short-sleeved design softens the shoulder line and cleverly conceals arm flab; the asymmetrical off-the-shoulder sweetheart neckline gently outlines the collarbone and jawline. A seamlessly fitted corset and custom belt perfectly accentuate the waist and hip curves, while the flared fishtail skirt flatters the leg proportions, making it ideal for hourglass, pear, and athletic figures. Three-dimensional rose embellishments add a romantic touch without sacrificing elegance, maintaining a noble and refined气质 (qi zhi - inherent quality/temperament), making it an ideal choice for formal daytime occasions. This breathable, wrinkle-resistant crepe fabric is perfect for spring and summer outdoor urban activities, and can be perfectly complemented by a lightweight jacket for autumn indoor events. The simple off-white base with a matte three-dimensional floral pattern infuses brides, mothers-in-law, and high-end evening gowns with a touch of understated modern European luxury.
- Simple, sculptural elegance, suitable for all formal occasions. Hand-painted 3D rose appliqués, flowing matte crepe fabric, and a timeless off-white base. Paired with a simple leather handbag and delicate gold jewelry, this dress is ideal for urban weddings, civil ceremonies, bridal showers, and upscale cocktail parties. As the weather cools, it can be layered with a matching lightweight off-white crepe blazer for a more formal autumn/winter occasion, serving as an elegant wedding guest gown or evening wear for special events.
Product Details：
- Fabric:Blend
- Closure:Concealed back zipper
Please Note:
- Minor color differences may exist due to batch differences.
- Accessories shown by the model in the picture are not included.
- Due to the delicate construction of concealed zippers on formal gowns, we recommend ensuring the dress fits properly before zipping. Please zip the dress slowly and avoid forcing the zipper if the dress feels tight. Damage caused by excessive force or incorrect sizing is not considered a manufacturing defect.
Shipping Policy
Shipping & Delivery
Your bespoke pieces, delivered with absolute care.
Fulfillment Blueprint
Total Delivery Time = Tailoring & Quality Check + Shipping Transit Time
Once your order is successfully captured, a confirmation email will immediately grace your inbox. As your carefully crafted package departs our studio, an automated notification containing active tracking information will follow.
Note for our patrons: Certain orders may require brief verification from our concierge team regarding address precision or payment security. Kindly monitor your inbox post-purchase to ensure a seamless creation and delivery process.
Order Processing Timeline
| Item Type | Tailoring & Inspection | Atelier Notes | Daily Cut-off |
|---|---|---|---|
| Regular Items | 1–7 business days | May be extended slightly during high-demand boutique seasons. | 11:00 PM (AKST, US) |
Global Shipping Rates & Delivery
| Method | Destinations | Fees | Transit Estimate |
|---|---|---|---|
| Standard Shipping | US, UK, CA, AU, Europe, etc. | $12.90 USD (COMPLIMENTARY ≥ $119.00) | 10–15 business days |
| Express Shipping | US, UK, CA, AU, Europe, etc. | $25.90 USD | 6–10 business days |
| Standard Shipping | Brazil | $50.00 USD | 10–15 business days |
| Standard Shipping | South America | $19.99 USD | 10–15 business days |
| Standard Shipping | Africa | $29.99 USD | 10–15 business days |
| Standard Shipping | Puerto Rico | $50.00 USD | 10–15 business days |
| Standard Shipping | Rest of World (excl. remote areas) | $35.00 USD | 10–15 business days |
*Excludes remote territories and isolated oceanic islands.
Fulfillment Requirements
Universal Address Paradigm:
Tracking Synchronization:
- Standard Deliveries: Tracking manifest updates online within 7 days of dispatch.
- Express Deliveries: Real-time tracking links activate fully within 48 hours.
Essential Notices
- Limitations of Liability: Elirelle disclaims financial or legal custody for arrival delays stemming from incomplete addresses provided during check-out, unyielding customs delays, or sovereign force majeure acts (including severe climate variations or carrier strikes).
- Transit Disruption: Should your outer packaging arrived heavily compromised or structurally torn by the courier, please refuse to sign or accept the delivery and signal our concierge immediately.
- Claim Protocols: Any loss, theft, or damage assertions must be filed within 60 days of the documented milestone delivery date. Legitimate queries will be verified and resolved decisively within 180 days.
Concierge Relations
Atelier Hours
Monday–Friday, 9:00 AM–6:00 PM (AKST, US)
Return Policy
Return & Refund Policy
At Elirelle, we are dedicated to providing the highest level of service to our valued customers. We take pride in the quality of our handcrafted garments and want you to be completely satisfied with your purchase. If you find any quality issues with your order upon arrival, please contact our Customer Service team immediately.
Important Note: You must contact us at support@elirelle.com to initiate a return or exchange request. Any items returned to us without prior contact and approval will not be processed for a refund or exchange.
1. Cancellation Policy
Our dresses are Made-to-Order. As soon as payment is confirmed, the tailoring process begins. This means that labor and material costs are incurred immediately. To request a cancellation, please email us within the specified timeframes:
- Within 24 hours of order confirmation: You are eligible for a Full Refund (including shipping).
- Within 24–72 hours of order confirmation: You are eligible for a 70% Product Price Refund and a 100% Shipping Cost Refund.
- After 72 hours of order confirmation: You are eligible for a 50% Product Price Refund and a 100% Shipping Cost Refund, as production is already underway.
- Once shipped: Orders cannot be cancelled. (You may initiate a return upon receipt, if the item is eligible).
If you need to change any order information (e.g., size or color), please reply to your order confirmation email within 24 hours of payment. Requests for changes after production has started will be addressed through direct communication and may incur additional costs.
2. Return Policy
① For Standard Size Orders
If the item you received is damaged, defective, or wrongfully shipped, please provide clear photo or video proof. We will happily offer a replacement or a full refund, including shipping and rush fees (if applicable).
If you wish to return a standard-size item because you are unsatisfied or have changed your mind, please contact us within 14 calendar days of delivery. In this case, original shipping and rush fees are non-refundable. Additionally, the return shipping costs (including any applicable customs duties and VAT) will be the responsibility of the customer.
② For Custom Fit & Custom Color Orders
Customized dresses are made exclusively for you according to your unique measurements and specifications. Therefore, we are unable to accept returns for custom fit, custom color, or custom style dresses for any reason other than a mistake made by Elirelle. If you receive a customized item that is damaged, defective, or mis-shipped, please email us with clear proof. We will promptly review your request and follow up with a resolution, which may include a refund or a hassle-free replacement.
3. Return Conditions
All return requests must be issued within 14 days of the item's arrival to you. The 14-day period includes weekends. Returns will not be accepted after this 14-day window.
The following items are strictly not returnable:
- Custom Fit Dresses
- Custom Color Dresses
- Custom Style Dresses
- Final Sale Items
Condition Requirement:
To be eligible for a return, the item must be unwashed, unworn, unaltered, undamaged, clean, and in its original condition. The original tags, labels (including leather labels, if any), and packaging (protective filling) must still be attached and intact. Returns will not be accepted for any items with obvious signs of wear, alterations, missing tags, or a removed anti-shoplifting device. Elirelle reserves the right to refuse unauthorized returns.
4. How to Initiate a Return
- Submit a return request via email to support@elirelle.com within 14 days of receiving your order.
- Include clear photos or video evidence showcasing the issue (e.g., quality issues, shipping damage, size/style/color errors).
- Once your request is approved, our Customer Service team will verify your case and provide you with a unique, accurate Return Address and detailed shipping instructions. Please do not send your package back to the address on our website or on the package, which is not our return address.
- Ship the item back in its original condition and packaging. You must send us the Tracking Number of your return package, as we cannot arrange a refund without this information.
- You are responsible for paying the shipping and tax fees for returning the package from your address to us.
5. Refund & Exchange Policy
Refund Processing:
After we have received and inspected your returned item, the refund will be processed within 7 business days. A full refund, including original shipping and rush fees, will be provided for confirmed damaged, defective, or wrongful shipping cases. The refund will be credited back to your original payment method. Depending on your financial institution, it may take 1-7 business days for the funds to appear in your account.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Exchange Policy:
We only replace items if they are defective, damaged, or mis-shipped by Elirelle. For exchange requests, please email us at support@elirelle.com.
6. Note on Handcraftsmanship
As Elirelle dresses are hand-sewn and custom-tailored, please note that the finished garment may vary by approximately one (1) inch in either direction from your specified measurements. We kindly ask for your understanding that this slight difference is a natural result of the manual measurement and sewing process.
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