Product Details
Product Description:
This minimalist elegant floor-length maxi gown features a plunging deep V neck, short dolman cap sleeves, wrapped twist waist decorated with a matching 3D fabric flower detail, and a front thigh high split flowing mermaid skirt. Crafted from smooth soft woven fabric with subtle gentle drape, this refined formal dress is ideal for upscale cocktail banquets, indoor dinner parties and elegant ceremonial occasions.
Product Highlights:
The gown adopts a timeless deep V-neck silhouette paired with relaxed short dolman sleeves to deliver gentle modest coverage for shoulders and arms. A unique cross wrapped twist design shapes the waist, adorned with a handmade matching fabric flower as the exclusive ornament, naturally modifying torso lines and highlighting waist proportions. The front hidden thigh split adds graceful leg exposure while the mermaid skirt falls in smooth soft folds to the floor.
It is constructed from soft drapable matte woven fabric with full solid lining to prevent sheerness. Core design details include loose dolman short sleeves, stretch twist wrapped waist with 3D flower accent, vertical concealed rear center zipper, and sleek split mermaid maxi hem. The solid soft blue tone showcases the fabric’s smooth matte texture without redundant extra embellishments. This versatile formal dress fits city cocktail gatherings, grand indoor dinner receptions, gallery opening events and refined evening semi-formal activities.
Soft lightweight drapable woven fabric + forgiving tailored mermaid silhouette, balancing quiet blue minimalist elegance and all-day long-wearing comfort. The flexible soft fabric maintains neat twist waist folds and wrinkle-free silhouette throughout wear, lined with smooth lightweight material for unrestricted flexible fit for all body shapes. The calm light blue shade complements both warm and cool skin tones, and the breathable fabric works seamlessly for spring, summer and autumn indoor formal occasions. The classic deep V neck and sculpted twist wrapped waist optimize body proportions while reserving full mobility during lengthy events. The striking contrast between plain smooth fabric bodice, decorative waist flower and split flowing mermaid skirt elevates the whole silhouette, blending subtle modern simplicity and timeless polished evening glamour.
Product Details:
Fabric: Blended
Closure: Concealed rear zipper
Please Note:
Minor color differences may exist due to batch differences.
Accessories shown by the model in the picture are not included.
Due to the delicate construction of concealed zippers and easily crumpled soft woven fabric & detachable waist flower appliqué on formal gowns, we recommend ensuring the dress fits properly before zipping. Please zip the dress slowly and avoid forcing the zipper if the dress feels tight. Damage caused by rough friction, pulling the waist flower loose, distorting twist waist folds or incorrect sizing is not considered a manufacturing defect.
Shipping Policy
Shipping & Delivery
Your bespoke pieces, delivered with absolute care.
Fulfillment Blueprint
Total Delivery Time = Tailoring & Quality Check + Shipping Transit Time
Once your order is successfully captured, a confirmation email will immediately grace your inbox. As your carefully crafted package departs our studio, an automated notification containing active tracking information will follow.
Note for our patrons: Certain orders may require brief verification from our concierge team regarding address precision or payment security. Kindly monitor your inbox post-purchase to ensure a seamless creation and delivery process.
Order Processing Timeline
| Item Type | Tailoring & Inspection | Atelier Notes | Daily Cut-off |
|---|---|---|---|
| Regular Items | 1–7 business days | May be extended slightly during high-demand boutique seasons. | 11:00 PM (AKST, US) |
Global Shipping Rates & Delivery
| Method | Destinations | Fees | Transit Estimate |
|---|---|---|---|
| Standard Shipping | US, UK, CA, AU, Europe, etc. | $12.90 USD (COMPLIMENTARY ≥ $119.00) | 10–15 business days |
| Express Shipping | US, UK, CA, AU, Europe, etc. | $25.90 USD | 6–10 business days |
| Standard Shipping | Brazil | $50.00 USD | 10–15 business days |
| Standard Shipping | South America | $19.99 USD | 10–15 business days |
| Standard Shipping | Africa | $29.99 USD | 10–15 business days |
| Standard Shipping | Puerto Rico | $50.00 USD | 10–15 business days |
| Standard Shipping | Rest of World (excl. remote areas) | $35.00 USD | 10–15 business days |
*Excludes remote territories and isolated oceanic islands.
Fulfillment Requirements
Universal Address Paradigm:
Tracking Synchronization:
- Standard Deliveries: Tracking manifest updates online within 7 days of dispatch.
- Express Deliveries: Real-time tracking links activate fully within 48 hours.
Essential Notices
- Limitations of Liability: Elirelle disclaims financial or legal custody for arrival delays stemming from incomplete addresses provided during check-out, unyielding customs delays, or sovereign force majeure acts (including severe climate variations or carrier strikes).
- Transit Disruption: Should your outer packaging arrived heavily compromised or structurally torn by the courier, please refuse to sign or accept the delivery and signal our concierge immediately.
- Claim Protocols: Any loss, theft, or damage assertions must be filed within 60 days of the documented milestone delivery date. Legitimate queries will be verified and resolved decisively within 180 days.
Concierge Relations
Atelier Hours
Monday–Friday, 9:00 AM–6:00 PM (AKST, US)
Return Policy
Return & Refund Policy
At Elirelle, we are dedicated to providing the highest level of service to our valued customers. We take pride in the quality of our handcrafted garments and want you to be completely satisfied with your purchase. If you find any quality issues with your order upon arrival, please contact our Customer Service team immediately.
Important Note: You must contact us at support@elirelle.com to initiate a return or exchange request. Any items returned to us without prior contact and approval will not be processed for a refund or exchange.
1. Cancellation Policy
Our dresses are Made-to-Order. As soon as payment is confirmed, the tailoring process begins. This means that labor and material costs are incurred immediately. To request a cancellation, please email us within the specified timeframes:
- Within 24 hours of order confirmation: You are eligible for a Full Refund (including shipping).
- Within 24–72 hours of order confirmation: You are eligible for a 70% Product Price Refund and a 100% Shipping Cost Refund.
- After 72 hours of order confirmation: You are eligible for a 50% Product Price Refund and a 100% Shipping Cost Refund, as production is already underway.
- Once shipped: Orders cannot be cancelled. (You may initiate a return upon receipt, if the item is eligible).
If you need to change any order information (e.g., size or color), please reply to your order confirmation email within 24 hours of payment. Requests for changes after production has started will be addressed through direct communication and may incur additional costs.
2. Return Policy
① For Standard Size Orders
If the item you received is damaged, defective, or wrongfully shipped, please provide clear photo or video proof. We will happily offer a replacement or a full refund, including shipping and rush fees (if applicable).
If you wish to return a standard-size item because you are unsatisfied or have changed your mind, please contact us within 14 calendar days of delivery. In this case, original shipping and rush fees are non-refundable. Additionally, the return shipping costs (including any applicable customs duties and VAT) will be the responsibility of the customer.
② For Custom Fit & Custom Color Orders
Customized dresses are made exclusively for you according to your unique measurements and specifications. Therefore, we are unable to accept returns for custom fit, custom color, or custom style dresses for any reason other than a mistake made by Elirelle. If you receive a customized item that is damaged, defective, or mis-shipped, please email us with clear proof. We will promptly review your request and follow up with a resolution, which may include a refund or a hassle-free replacement.
3. Return Conditions
All return requests must be issued within 14 days of the item's arrival to you. The 14-day period includes weekends. Returns will not be accepted after this 14-day window.
The following items are strictly not returnable:
- Custom Fit Dresses
- Custom Color Dresses
- Custom Style Dresses
- Final Sale Items
Condition Requirement:
To be eligible for a return, the item must be unwashed, unworn, unaltered, undamaged, clean, and in its original condition. The original tags, labels (including leather labels, if any), and packaging (protective filling) must still be attached and intact. Returns will not be accepted for any items with obvious signs of wear, alterations, missing tags, or a removed anti-shoplifting device. Elirelle reserves the right to refuse unauthorized returns.
4. How to Initiate a Return
- Submit a return request via email to support@elirelle.com within 14 days of receiving your order.
- Include clear photos or video evidence showcasing the issue (e.g., quality issues, shipping damage, size/style/color errors).
- Once your request is approved, our Customer Service team will verify your case and provide you with a unique, accurate Return Address and detailed shipping instructions. Please do not send your package back to the address on our website or on the package, which is not our return address.
- Ship the item back in its original condition and packaging. You must send us the Tracking Number of your return package, as we cannot arrange a refund without this information.
- You are responsible for paying the shipping and tax fees for returning the package from your address to us.
5. Refund & Exchange Policy
Refund Processing:
After we have received and inspected your returned item, the refund will be processed within 7 business days. A full refund, including original shipping and rush fees, will be provided for confirmed damaged, defective, or wrongful shipping cases. The refund will be credited back to your original payment method. Depending on your financial institution, it may take 1-7 business days for the funds to appear in your account.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Exchange Policy:
We only replace items if they are defective, damaged, or mis-shipped by Elirelle. For exchange requests, please email us at support@elirelle.com.
6. Note on Handcraftsmanship
As Elirelle dresses are hand-sewn and custom-tailored, please note that the finished garment may vary by approximately one (1) inch in either direction from your specified measurements. We kindly ask for your understanding that this slight difference is a natural result of the manual measurement and sewing process.
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